Inspection outcome: Standards met
Last inspection: 14/03/2024
Pharmacy context
This community pharmacy is situated in a residential area of Shirley, West Midlands. It is open from 9am to 6.30pm, Monday to Friday and 9am to 1pm on Saturdays. Its main activity is dispensing prescriptions. It also sells a range of medicines over the counter and it supplies medicines in multi‐compartment compliance packs to a considerable number of people who need assistance in managing their medication at home. The pharmacy offers seasonal flu vaccinations, substance misuse treatment, the NHS hypertension case‐finding service, New Medicine Service (NMS) and NHS Pharmacy First service.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy manages the risks associated with its services adequately. It has written procedures to help deliver services safely and effectively. And it keeps all its records required by law. Members of the pharmacy team understand how they can help to protect vulnerable people and they keep people’s confidential information securely. But they do not always fully review their dispensing mistakes, so they could be missing opportunities to learn from these events.
Principle 2. Staff
The pharmacy is staffed appropriately and it has suitably skilled team members to manage its current workload safely. Its team members work well together, and they can raise concerns with their superintendent pharmacist where appropriate.
Principle 3. Premises
The pharmacy’s premises are kept secure and they are adequate for the services provided. And people visiting the pharmacy can have a conversation with a team member in private if required.
Principle 4. Services, including medicines management
The pharmacy provides a range of services and people with different needs can access its services. It obtains its medicines from reputable sources and it addresses concerns about medicines to ensure people get medicines and medical devices that are fit for purpose. However, it doesn’t always keep records about medicine recalls and safety alerts. This could make it harder for the pharmacy to show that it addresses concerns about relevant medicines safety alerts and recalls appropriately and in a timely manner.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities to provide its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |