Inspection outcome: Standards met
Last inspection: 27/07/2022
Pharmacy context
This pharmacy is in a parade of shops in a residential area. It is a branch of a small group of pharmacies. As well as dispensing NHS prescriptions the pharmacy supplies medicines in multi-compartment compliance packs.
Inspection summary findings
Principle 1. Governance
The pharmacy's working practices are largely safe and effective. The pharmacy generally keeps the records it needs to by law so that medicines are supplied safely and legally. The pharmacy asks its customers and staff for their views. Team members use the procedures in place to protect vulnerable people. Team members generally respond appropriately when mistakes happen during the dispensing process. But they don't consistently record or review near misses. So, this may mean that they are missing out on opportunities to learn and make the pharmacy's services safer.
Principle 2. Staff
The pharmacy has enough team members to dispense and supply its medicines safely, and they work effectively together and are supportive of one another. Team members do some ongoing training, but this is not always very structured, which may mean that opportunities to keep knowledge and skills up to date are missed.
Principle 3. Premises
The premises are suitable for the pharmacy's services. But the pharmacy could do more to keep its consultation room clean and tidy so that it is suitable for people to use.
Principle 4. Services, including medicines management
Overall, the pharmacy
provides its services safely. It obtains its medicines from reputable sources
and generally manages them appropriately so that they are safe for people to
use. It takes the right action in response to safety alerts so that people get medicines
and medical devices that are safe to use. People with a range of needs can
access the pharmacy’s services. Team members do not always refer to the
prescription when it is assembling compliance packs. And this could increase
the chance that a mistake is made.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide services safely. And it keeps its equipment clean.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |