Inspection outcome: Standards met
Last inspection: 05/12/2019
Pharmacy context
This quiet community pharmacy is located within a small parade of shops, in a residential suburb of Birmingham. It dispenses prescriptions and provides a home delivery service for people who are unable to collect their medicines. The pharmacy sells a range of over-the-counter (OTC) medicines as well as other household goods. And it offers a limited number of other services including Medicines Use Reviews (MURs) and blood pressure testing.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably identifies and manages risks. It maintains the records it needs to by law and it asks for feedback on its services. The pharmacy team members are clear about their roles and they follow written procedures to help make sure they complete tasks safely. They understand how to keep people’s private information safe and raise concerns to help protect the health and wellbeing of vulnerable people.
Principle 2. Staff
Pharmacy team members hold the appropriate qualifications for their roles. They work well together and complete ongoing training to address any gaps in their knowledge. And they can raise concerns and provide feedback about pharmacy services.
Principle 3. Premises
The pharmacy provides a suitable environment for the provision of healthcare. It has a consultation room to enable it to provide members of the public with access to an area for private and confidential discussion.
Principle 4. Services, including medicines management
The pharmacy’s services are generally accessible, and they are suitably managed, so that people receive appropriate care. The pharmacy gets its medicines from licensed wholesalers and its team members carry out checks to help to make sure that medicines are appropriately stored and fit for supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment in needs to provide its services and team members use equipment in a way that protects privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |