Inspection outcome: Standards met
Last inspection: 17/12/2019
Pharmacy context
This community pharmacy is situated amongst several other retail and food outlets which cater for a relatively new housing development on the outskirts of Peterborough. Most of this pharmacy’s activity centres on dispensing NHS prescriptions, some of which it delivers to people’s homes. It also provides seasonal flu vaccinations, blood pressure checks, and its staff provide advice and sell medicines over the counter. The pharmacy supplies some people who need help managing their medicines with multi-compartment compartment compliance packs. The superintendent pharmacist (SI) works full-time at this pharmacy.
Inspection summary findings
Principle 1. Governance
The pharmacy’s team members generally follow safe practices. They understand what they can and cannot do when there is no pharmacist present. The pharmacy team members understand their role in protecting vulnerable people and escalate concerns so that people can get the care and support they need. They know how to keep people’s private information safe. And they make improvements when things go wrong. But they don’t always keep a record of why some mistakes have happened. So, they may find it harder to spot any patterns in mistakes and take the right action to stop these happening again.
Principle 2. Staff
The pharmacy’s team members are suitably trained for the roles they undertake. They can share ideas to improve how the pharmacy operates. And they can raise concerns if needed. They receive some support in keeping their skills and knowledge up to date. There are opportunities for the team to be more involved in learning from events such as near misses.
Principle 3. Premises
The pharmacy’s premises are safe and appropriate for the services it provides. They can be protected against unauthorised access.
Principle 4. Services, including medicines management
Overall, the pharmacy’s services are undertaken safely and effectively. It gets consent from people for the services it provides to them. It takes the right action in response to medicine recalls and safety alerts to protect people’s health and well-being. And it gets its medicines from reputable sources and generally stores them and other stock safely. The pharmacy team members dispense prescriptions in an organised way. But they don’t always supply the package leaflets that come with medicines to people. So, some people may not have all the information they need about their medicines. And there are opportunities for the pharmacy to review the delivery service to make sure it assesses and manages all risks fully.
Principle 5. Equipment and facilities
The pharmacy generally has the right equipment and facilities it needs for its services. It uses up-to-date information sources when providing advice or when making clinical checks. And it keeps people’s personal information safe.
Pharmacy details
Hampton Pharmacy & Opticians
14 Stewartby Avenue
Hampton Vale
Peterborough
PE78NJ
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |