Inspection outcome: Standards met
Last inspection: 04/03/2020
Pharmacy context
The pharmacy is located on a parade of shops in a residential area. The people who use the pharmacy are mainly older people. The pharmacy receives around 80% of its prescriptions electronically. It provides a range of services, including Medicines Use Reviews and the New Medicine Service. It supplies medications in multi‐compartment compliance packs to a small number of people who live in their own homes to help them manage their medicines. It supplies medicines to around a few small care homes. And it provides substance misuse medications to one person.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy identifies and manages the risks associated with its services to help provide them safely. It protects people’s personal information and people can provide feedback about the pharmacy. It keeps the records it needs to keep by law, to show that its medicines are supplied safely and legally. And team members understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough team members to provide its services safely. They are provided with some ongoing training and have regular meetings. They can raise any concerns or make suggestions and have regular meetings. This means that they can help improve the systems in the pharmacy.
Principle 3. Premises
The premises provide a safe and secure environment for the pharmacy's services. People can have a conversation with a team member in a private area. But the pharmacy could do more to keep some areas tidy and free from clutter.
Principle 4. Services, including medicines management
Overall, the pharmacy adequately manages its services and provides them safely. People with a range of needs can access the pharmacy’s services. It gets its medicines from reputable suppliers and it largely stores them properly. But it does not always keep medicines in appropriately labelled containers. This may mean that it is harder for it to take appropriate action when there is a medicine recall or alert.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |