Ham Common Pharmacy (1036709)

Inspection summary findings

Principle 1. Governance

In general, the pharmacy’s working practices are safe and effective. Its team members understand their roles and responsibilities. They listen to people’s concerns and try to keep people’s information safe. They discuss any mistakes they make and share information to help reduce the chance of making mistakes in future. But team members do not do enough in the way that they gather information and use it to learn and improve. And, they do not always keep the pharmacy’s records in the way the law requires.

Principle 2. Staff

The pharmacy team manages the workload safely and effectively and team members work well together. They are comfortable about providing feedback to employers and are involved in improving the pharmacy’s services.

Principle 3. Premises

The pharmacy’s premises are clean and professional looking. They provide a safe, secure environment for people to receive healthcare services. But storage arrangements meant that it did not look as tidy and organised as it could. 

Principle 4. Services, including medicines management

The pharmacy provides its services safely and effectively and makes them available to everyone. The pharmacy generally manages its medicines safely and effectively. The pharmacy’s team members check stocks of medicines regularly to make sure they are in date and fit for purpose. But, it does not store all of its medicines appropriately, once they have been removed from their original packs. While team members generally give people the advice they need, they do not always give people enough information to help them take their medicines safely and properly.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide services safely. And, it uses its facilities and equipment to keep people's private information safe.