Haggerston Pharmacy (9010985)

Inspection summary findings

Principle 1. Governance

The pharmacy’s working practices are safe and effective. The pharmacy generally keeps the records it needs to by law so that medicines are supplied safely and legally. People who use the pharmacy can give feedback on its services. And the pharmacy team knows how to help protect the welfare of vulnerable people. Team members generally respond appropriately when mistakes happen during the dispensing process. But they don’t consistently record near misses. So, this may mean that they are missing out on opportunities to learn and make the pharmacy’s services safer.

Principle 2. Staff

The pharmacy has enough team members for the services provided, and they do the right training for their roles. They work effectively together and are supportive of one another. The pharmacy supports its team members with ongoing training. This helps them keep their knowledge and skills up to date.

Principle 3. Premises

The pharmacy's premises provide an appropriate environment to deliver its services from. And its premises are suitably clean and secure.

Principle 4. Services, including medicines management

The pharmacy provides its services safely. The pharmacy makes its services adequately accessible for people. And it gets its medicines and medical devices from appropriate sources. Team members generally make the necessary checks to ensure that the pharmacy’s medicines and devices are safe to use to protect people’s health and wellbeing. The pharmacy generally stores its medicines properly and provides its services safely.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide services safely. And it keeps them clean. The team uses its facilities and equipment to keep people's private information safe.