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Pharmacy inspections

Inspection reports and learning from inspections

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Hado Pharmacy (1117354)

Inspection outcome: Standards met

Last inspection: 22/09/2020

Pharmacy context

The pharmacy is in a three-story building a short walk from the town centre of Diss in Norfolk. The basement and ground floor form the registered premises. The pharmacy dispenses NHS prescriptions. And it provides occasional New Medicine Service (NMS) consultations. The pharmacy assembles medication into multi-compartment compliance packs for some people who need help managing their medicines. And it delivers medication to people in their homes. A small number of people use the substance misuse service. The pharmacy was visited during the Covid-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy identifies and manages the risks associated with its services to help provide them safely. It records and regularly reviews its mistakes and can show how the team learns and improves from these events. It keeps the records it needs to by law and its team members have clear roles and responsibilities. It asks the people who use the pharmacy for feedback. Team members know how to protect vulnerable people and help minimise risks associated with Covid-19. They keep people’s personal information safe.

Principle 2. Staff

Standards met

The pharmacy has enough team members to manage its workload safely. They are appropriately trained and have a good understanding about their roles and responsibilities. They can make suggestions to improve safety and workflows where appropriate. They are provided with feedback and have appraisals to identify any opportunities for development or learning.

Principle 3. Premises

Standards met

The pharmacy team keeps the pharmacy secure, clean and tidy. The pharmacist has an area to check prescriptions ​to help reduce the risk of mistakes. Adjustments have been made to help minimise the risk of virus transmission during the Covid-19 pandemic.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides its services safely and effectively. It gets its medicines from reputable suppliers and stores them properly. It makes sure that multi-compartment compliance packs for people who need help managing their medicines are dispensed safely. Its team members identify and give advice to people taking high-risk medicines to make sure that they are taken safely. And team members take the right action if any medicines or devices need to be returned to the suppliers. This means that people get medicines and devices that are safe to use. 

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs for its services and it largely maintains it well​. The pharmacy uses its equipment to help protect people's personal information.


Pharmacy details

66 Mount Street
DISS
IP224QQ
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards