Inspection outcome: Standards met
Last inspection: 28/11/2019
Pharmacy context
The pharmacy is located on a small parade of shops in a largely residential area. The people who use the pharmacy are mainly older people. It receives around 80% of its prescriptions electronically. And it dispenses private, veterinary and NHS prescriptions. It supplies medications in multi-compartment compliance packs to a few people who live in their own homes to help them manage their medicines.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. It protects people’s personal information and it regularly seeks feedback from people who use the pharmacy. It keeps its records up to date and accurate. And the pharmacist understands his role in protecting vulnerable people. But the pharmacy doesn’t always record mistakes that happen during the dispensing process. And this could mean that it is missing out on opportunities to learn and improve its services.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely. The team maintains its knowledge by undertaking various courses and it has time during the day to complete these. The pharmacist can take professional decisions to ensure people taking medicines are safe.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services safely and manages them well. The pharmacy gets its medicines from reputable suppliers and stores them properly. It responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use. People with a range of needs can access the pharmacy’s services.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |