Inspection outcome: Standards met
Last inspection: 01/10/2019
Pharmacy context
This is a community pharmacy located on the main High Street in the centre of Marlow in Buckinghamshire. The pharmacy dispenses NHS and private prescriptions. It offers Medicines Use Reviews (MURs), the New Medicine Service (NMS), seasonal flu vaccinations and the NHS Urgent Medicine Supply Advanced Service (NUMSAS). And, the pharmacy supplies multi-compartment compliance aids to people if they find it difficult to take their medicines on time.
Inspection summary findings
Principle 1. Governance
The pharmacy manages the risks associated with its services in a satisfactory manner. Pharmacists deal with their mistakes responsibly. Team members protect people’s private information appropriately. And, most of them understand how to protect the welfare of vulnerable people. The pharmacy adequately maintains the records that it must, in accordance with the law.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Members of the pharmacy team understand their roles and responsibilities. The pharmacy now ensures that all its team members are undertaking appropriate training for their roles. But, team members don’t have regular performance reviews. This could mean that gaps in their skills and knowledge are not identified.
Principle 3. Premises
The pharmacy’s premises provide an adequate environment to deliver healthcare services. The pharmacy is clean and secure. But parts of it are untidy.
Principle 4. Services, including medicines management
In general, the pharmacy provides its services in a satisfactory manner. The pharmacy team is helpful and team members ensure that their services are accessible to people with different needs. The pharmacy obtains its medicines from reputable sources. But, team members don't always record enough information to show that they have considered the risks when some medicines are supplied inside compliance aids. This makes it difficult for them to show that appropriate advice has been provided when these medicines are supplied.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities it needs to provide its services safely. Its equipment is usually kept clean and is suitable for its intended purpose.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |