Inspection outcome: Standards met
Last inspection: 13/08/2020
Pharmacy context
This is a community pharmacy located alongside other local shops on the outskirts of Slough. It is part of an independent family owned group of pharmacies based mainly in the South East of England. Most people who visit the pharmacy live locally. The pharmacy mainly supplies NHS prescriptions and sells over-the-counter (OTC) medicines. The inspection was undertaken during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably manages the risks associated with its services. It keeps the records it needs to by law and people can make a complaint or provide feedback about the services. The pharmacy has procedures to learn from its mistakes so it can continually improve the safety of its services. And the pharmacy team keeps people’s personal information safe and team members understand how to protect the wellbeing of vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to provide its services. The team work well together and there is a clear open culture. Team members work under supervision, and they have access to appropriate training courses. But the pharmacy sometimes delays providing team members with accredited training so there might be gaps in their knowledge.
Principle 3. Premises
The pharmacy premises are bright, clean and professional in appearance. The design and layout are suitable for the services that the pharmacy provides, and it has consultation facilities, so people can receive healthcare services and have a conversation in private.
Principle 4. Services, including medicines management
The pharmacy manages its services safely to help make sure that people receive appropriate care. The pharmacy obtains its medicines from licensed suppliers, and the team stores them safely and manages them effectively to make sure they are in good condition and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it provides. The pharmacy team stores and uses these in a way that protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |