Groves Pharmacy (1092428)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy adequately manages most of the risks associated with its services. And the pharmacy’s team members understand how to protect vulnerable people and people’s personal information. But, the pharmacy does not record all of its mistakes. So it might miss opportunities to spot patterns and trends and so reduce the chances of the same things happening again. The pharmacy keeps most of the records that it needs to. But, it doesn’t always keep them all up to date, and sometimes doesn’t record everything that it should.

Principle 2. Staff

The pharmacy team members have the right qualifications for the jobs they do, or they are in appropriate training. The team members work well together and are comfortable providing feedback to their manager. They get some ongoing training. But this does not happen regularly, so their knowledge may not be always fully up to date.

Principle 3. Premises

The premises provide a professional environment for people to receive healthcare. The pharmacy has a private consultation room that enables it to provide members of the public with the opportunity to have confidential conversations.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible to most people and they are generally well managed, so people receive appropriate care. The pharmacy sources, stores and supplies medicines safely. And it carries out checks to ensure medicines are in good condition and suitable to supply.

Principle 5. Equipment and facilities

Members of the pharmacy team have the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe to use.