Inspection outcome: Standards met
Last inspection: 14/08/2024
Pharmacy context
The pharmacy is in a row of shops in Walthamstow, London. The pharmacy provides NHS services such as dispensing prescriptions, the New Medicine Service (NMS), Emergency Hormonal Contraception (EHC), COVID and flu vaccinations and the Pharmacy First service under patient group directions (PGDs). The pharmacy supplies medicines in multi‐compartment compliance packs to people who need this support to manage their medicines at home, and it offers a limited delivery service.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately manages the risks associated with its services. It uses written procedures to ensure that team members understand their responsibilities and how to carry out activities. People using the pharmacy’s services can easily provide feedback. Team members protect people’s information well and have the relevant training to safeguard the welfare of people using their services. But they do not always record mistakes, which could make it harder to review them and identify any patterns or trends.
Principle 2. Staff
The pharmacy has enough staff for the services it provides and manages its workload safely. The team has the appropriate skill mix to ensure safe practice, and team members can raise concerns if needed, in an open environment. Learning resources are available to the team for ongoing training, and team members can access these during work hours.
Principle 3. Premises
The pharmacy is clean and tidy, with adequate space for providing its services safely. It keeps its premises safe and people visiting the pharmacy can have a conversation with a team member in private. The premises are secure from unauthorised access when closed.
Principle 4. Services, including medicines management
The pharmacy largely delivers its services in a safe and effective manner, to a range of people with varying needs. It obtains its medicines from reputable sources and generally stores them properly. And people taking higher-risk medicines are identified so that team members have an opportunity to provide them with appropriate advice.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it provides. It maintains its equipment so that it is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |