Inspection outcome: Standards met
Last inspection: 22/06/2023
Pharmacy context
This community pharmacy is in the centre of the seaside town of Great Yarmouth in Norfolk. It is open extended hours, seven days a week. The pharmacy’s main services include dispensing NHS prescriptions and selling over-the-counter medicines. It supplies some medicines in multi-compartment compliance packs, designed to help people remember to take their medicines. And it delivers some medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy acts effectively to identify and manage risks associated with providing its services. It advertises how people can provide feedback, and it keeps people’s confidential information secure. The pharmacy mostly keeps the records it needs to by law. Its team members work well within their own roles, and they act openly and honestly by recording and discussing their mistakes. They understand how to recognise, and report concerns to help keep vulnerable people safe.
Principle 2. Staff
The pharmacy has a dedicated team of people who work together well. Pharmacy team members engage in regular conversations to help manage workload and minimise risk. They demonstrate enthusiasm for their roles. And they understand how to raise concerns at work.
Principle 3. Premises
The pharmacy is secure and maintained to an appropriate standard. It offers a bright, clean, and professional environment for delivering its services. People using the pharmacy can speak with a member of the pharmacy team in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people. It obtains its medicines from licensed sources. And it stores its medicines safely and securely. Overall, the pharmacy team members work effectively to manage the pharmacy’s services. And they recognise the benefits of engaging people in conversations about their health and the medicines they are taking.
Principle 5. Equipment and facilities
Pharmacy team members have access to the equipment they require to provide the pharmacy’s services safely. And they manage and use this equipment appropriately.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |