Inspection outcome: Standards met
Last inspection: 09/04/2019
Pharmacy context
The pharmacy is on a parade of shops on a main road, close to the town centre. It dispenses NHS and private prescriptions. The pharmacy offers a prescription collection service from local GP surgeries and delivers medicines to people’s homes. The pharmacy team supplies medicines to a local hospice. And it supplies medicines in multi-compartmental compliance packs, to help people remember to take their medicines. The pharmacy provides other services including the dispensing of substance misuse prescriptions and weight management services, including Lipotrim supply. The pharmacy team take people’s blood pressure and test for diabetes.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks with the services it provides. It has up to date written procedures for the pharmacy team to follow. It maintains the records it must by law. And it mostly keeps people’s private information secure. The pharmacy advertises how people can provide feedback and raise concerns. And it is good at listening to the feedback to improve its services. The pharmacy team members have a good understanding of their roles and responsibilities. They record errors that happen with dispensing. And they discuss their learning. The team members sometimes don’t record all the detail of why errors happen. So, they may miss out on learning opportunities. They have the skills and training to protect the welfare of children and vulnerable adults. And they stay alert to react to possible safeguarding issues.
Principle 2. Staff
The pharmacy has enough skilled people in place to provide its services. It provides good access to training to support the team keep their skills up-to-date. And the pharmacy team completes regular training. The pharmacy team members can suggest ideas. And the pharmacy uses these ideas to try and improve the way the team work. The team members work well together to support an open and honest working environment.
Principle 3. Premises
The pharmacy is clean, well maintained and secure. It provides people with the facilities to have conversations in private.
Principle 4. Services, including medicines management
The pharmacy advertises the services it provides. And it makes these accessible to people. It manages its services well with effective processes. The pharmacy team take extra care when they supply high-risk medicines to people. And they provide advice and information to help people take their medicines safely. The pharmacy obtains its medicines from reputable sources. And it generally stores and manages them appropriately. But it doesn’t have up to date records of date checking available. So, it can’t evidence all its medicines are fit for purpose.
Principle 5. Equipment and facilities
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |