Inspection outcome: Standards met
Last inspection: 22/06/2023
Pharmacy context
This is a pharmacy located in the small village of Duns in the Scottish Borders. Its main activities are dispensing NHS prescriptions and providing multi-compartment compliance packs to people to help them take their medicines safely and effectively. It delivers medicines to people and provides advice and treatment for a range of conditions as part of the NHS Pharmacy First Service.
Inspection summary findings
Principle 1. Governance
Overall the pharmacy manages the risks with providing its services. It mostly keeps the records it must by law. And it keeps people's personal information secure. Team members know their role in protecting vulnerable people. And they learn from mistakes to reduce the risk of similar mistakes happening again. They have written procedures to help provide services safely, but the team cannot easily access the most recent versions to make sure their processes are up to date.
Principle 2. Staff
The pharmacy has a small and suitably skilled team, who manage the workload well. Team members receive appropriate training and development relevant to their roles. They use their professional judgement to ensure people receive medicines appropriate to their healthcare needs. And they feel comfortable raising concerns if they need to.
Principle 3. Premises
The pharmacy is secure, clean and generally tidy. The premises are relatively small for the services provided. The team manages the space well to provide services safely. And the team suitably manages people's need for privacy in the absence of a dedicated consultation room.
Principle 4. Services, including medicines management
The pharmacy appropriately stores and manages its medicines. And it regularly checks its medicines are suitable to supply. People can access services to help meet their healthcare needs. And team members adequately manage and deliver the pharmacy's services.
Principle 5. Equipment and facilities
The pharmacy has suitable equipment and facilities to help deliver its services safely and effectively. And it uses the equipement and facilities in a way that protects people's private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |