Greenhead Pharmacy (1041978)

Inspection summary findings

Principle 1. Governance

The pharmacy team members work to professional standards. And this helps them to keep services safe. The team members record and discuss mistakes that happen. And they use this information to learn and reduce the risk of further errors. But they don’t always collect information about the causes of mistakes to help inform the changes they make. So, they may miss opportunities to improve. The pharmacy keeps the records it needs to by law. And it provides training to keep confidential information safe. The team members understand their role in protecting vulnerable people. And they contact others to make sure people get the support they need. The pharmacy trains its team members to handle complaints. But it does not provide a policy for them to refer to. And it does not inform people about the complaints handling process. This means that team members may not handle complaints in a consistent manner to help them to puts things right when they need to.

Principle 2. Staff

Pharmacy team members have the right qualifications and skills for their roles and the services they provide. They complete ad-hoc training. And, they learn from the pharmacist to keep their knowledge and skills up to date. The pharmacy team members support each other in their day-to-day work. And they can speak up and make suggestions to improve how they work. The team members speak about mistakes that happen. But they do not always discuss the reasons for the mistakes. And this prevents them from learning from each other.

Principle 3. Premises

The premises is secure, clean and hygienic. It has a consultation room that is professional in appearance. And it is ​an appropriate space for people to sit down and have a private conversation with pharmacy team members.

Principle 4. Services, including medicines management

The pharmacy has working instructions in place for its services. And these support the pharmacy team to work in a safe and effective way. The pharmacy provides medicines in multi-compartment compliance packs for people that need extra support. But it doesn’t provide information leaflets or descriptions of medicines with the packs. And this means that people are not supported as well as they could be. The pharmacy displays its opening times and healthcare information at the front of the pharmacy. And it lets people know what services are available to them. But it does not display its opening hours for people to see. The pharmacy sources, stores and mostly manages its medicines appropriately. But it does not keep records about safety alerts. And it cannot show that it has carried out the necessary checks to recall medicines when it needs to. 

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide safe services. And it keeps it clean and well-maintained.