Great Bridge Pharmacy (1038460)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy identifies and manages risks adequately. It keeps people’s private information safe, and it encourages people to give feedback on the services it provides. The pharmacy keeps the records it needs to by law, but information is sometimes missing or inaccurate. This means team members may not always be able to demonstrate what has happened in the event of a query. The pharmacy team members are clear about their roles, but they do not always record their mistakes, so they may miss some learning opportunities.

Principle 2. Staff

Pharmacy team members are trained for the jobs they do, or they are completing suitable training. They work well together and get some feedback on their development. Team members feel comfortable to raise concerns and provide feedback.

Principle 3. Premises

The pharmacy is well maintained and an appropriate size for the current workload. It provides a suitable environment for the provision of healthcare services. The pharmacy has a consultation room so people can speak to members of the pharmacy team in private.

Principle 4. Services, including medicines management

The pharmacy gets its medicines from reputable sources and team members complete checks to help make sure that medicines are stored securely and are fit for supply. The pharmacy’s services are generally accessible and overall, it supplies medicines safely. But the team does not always provide people who take high-risk medicines or receive their medicines in multi-compartment compliance packs with additional information to support them when taking their medicines.

Principle 5. Equipment and facilities

The pharmacy has access to the equipment and facilities it needs for the services it provides. Team members suitably maintain the equipment. And they use it in a way that protects people’s privacy.