Inspection outcome: Standards met
Last inspection: 16/09/2019
Pharmacy context
This is a community pharmacy in the village of Grasmere, Cumbria. The pharmacy sells over-the-counter medicines and dispenses NHS prescriptions. It also dispenses private prescriptions. The pharmacy team offers advice to people about minor illnesses and long-term conditions. And it offers services including medicines use reviews (MURs) and the NHS New Medicines Service (NMS). It supplies medicines in multi-compartmental compliance packs to people living in their own homes.
Inspection summary findings
Principle 1. Governance
The pharmacy has suitable processes and written procedures to protect the safety and wellbeing of people who access its services. It mostly keeps the records it must by law. And it keeps people's private information secure. People can provide feedback about the pharmacy's services. And the pharmacy listens and makes changes to its services. The pharmacy team members have the skills and training to help safeguard the welfare of vulnerable adults and children. The pharmacists discuss and learn from errors they make while dispensing and from other common errors they learn about. They make changes to the way they work to reduce the risk of similar errors.
Principle 2. Staff
The pharmacy has a small team with the appropriate skills to provide its services and manage its workload. The pharmacy supports its team members through their progress with training courses. It achieves this by providing them with a structured training programme and regular appraisals of their performance. The team members openly discuss how to improve ways of working. And they regularly talk together about how they can make improvements to the pharmacy’s services. And they feel comfortable to raise professional concerns when necessary.
Principle 3. Premises
The pharmacy is secure and suitably maintained. It has a sound-proofed room where people can have private conversations with the pharmacy’s team members.
Principle 4. Services, including medicines management
The pharmacy provides an appropriate range of services, for the local and tourist community, to help people meet their health needs. The team members help people to safely take their high-risk medicines and they give them additional advice when it is necessary. They manage the risks associated with dispensing medicines in multi-compartmental compliance packs with suitable processes. The pharmacy sources and stores its medicines appropriately. And it completes checks on the expiry dates of its medicines. But it doesn't keep a record of when this has been completed. So, the team cannot effectively plan this task.
Principle 5. Equipment and facilities
The pharmacy’s equipment is clean and safe to use. And the pharmacy protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |