Inspection outcome: Standards met
Last inspection: 23/02/2023
Pharmacy context
This community pharmacy is located adjacent to a busy medical centre, on a main road not far from the centre of Peterborough. Its ownership has recently changed, and it is now owned by the same owners of the medical centre. Its main activity is dispensing NHS prescriptions and most of these prescriptions are issued by the adjacent medical centre. It delivers some of these prescriptions to people at home. And it supplies some medication in multi‐compartment compliance packs to people who need this support. It participates in the Community Pharmacist Consultation service. It offers a needle exchange service and has a small number of people receiving medicines as part of a substance misuse service.
Inspection summary findings
Principle 1. Governance
The pharmacy generally identifies and manages the risks associated with its services. It has made changes to address operational problems and improve the service it provides to people. It has up‐to‐date procedures which tell staff how to work safely and it has systems in place to make sure its team members have read these. It generally makes the records it needs to by law. And its team understands the need to keep people’s information private. The pharmacy tries to learn from dispensing mistakes to reduce the chance of similar incidents happening again. The records about mistakes that are spotted early and corrected could be improved to make the most of these opportunities to further develop safer ways of working.
Principle 2. Staff
The pharmacy has enough staff with the right skills to cope with its current workload. The pharmacy’s team members work closely together and communicate well with each other, sharing information appropriately to make the pharmacy’s services safer. And they are suitably trained or are undertaking the right training for the roles they undertake. Pharmacy professionals can exercise their professional judgement and have the necessary support in place to help them undertake their roles safely.
Principle 3. Premises
The premises are suitable for the safe provision of pharmacy services and are maintained appropriately. The pharmacy has good facilities for people wishing to have a private conversation with members of the pharmacy team.
Principle 4. Services, including medicines management
The pharmacy has made improvements to how it operates as a result of things not working well. And, overall, it manages its services effectively. It has introduced new processes to monitor stock availability to try to make sure it can supply medicines to people in a timely way. It stores its medicines appropriately. And it has good processes in place to make sure the medicines it supplies are safe for people to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely. It keeps sensitive information on out of view of the public to protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |