Graham Jones (Pharmacy) Ltd.; (1028936)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy’s working practices are safe. However, the pharmacy does not always keep its written operating procedures on the premises which means that the team cannot refer to them when required. The pharmacy does not keep its records of private prescriptions and specials items up to date. And its team members do not regularly check the stock levels of some of its medicines. This means that mistakes could occur and may not be identified easily. The pharmacy keeps people’s information safe and team members help to protect vulnerable people.

Principle 2. Staff

The pharmacy has enough staff to provide its services safely. Team members have access to formal training initially, but not ongoing training which could affect how well they care for people and the advice they give. Pharmacy team members make decisions and use their professional judgement to help people. Team members can share information and raise concerns to keep the pharmacy safe.

Principle 3. Premises

The pharmacy's premises are generally suitable for the provision of it's services and they are secure when closed. Pharmacy team members use a private room for sensitive conversations with people to protect their privacy.

Principle 4. Services, including medicines management

The pharmacy ensures that it's services are accessible to people with different needs. Generally, the pharmacy team provides safe services and provides people with information to help them use their medicines. However, some people on high-risk medicines may not always be identified. This means it may be difficult for the pharmacy to show that some of those supplies are safe. The pharmacy gets its medicines from reputable sources and the team knows what to do if medicines are not fit for purpose.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs for the delivery of its services. It looks after this equipment to ensure that it works.