Inspection outcome: Standards met
Last inspection: 17/09/2024
Pharmacy context
This is an independently owned pharmacy near Warren Street underground station on Tottenham Court Road, central London. It dispenses NHS and private prescriptions, sells over-the-counter medicines and offers healthcare advice. It supplies medicines in multi-compartment compliance packs for people who have difficulty managing their medicines. Other services include blood pressure case-finding service, travel and seasonal flu vaccinations, hormonal contraception and NHS Pharmacy First.
Inspection summary findings
Principle 1. Governance
The pharmacy generally identifies and manages the risks involved in providing its services. It has suitable written instructions to help its team members to work safely and effectively. And it monitors the quality of its services. People who use the pharmacy can leave feedback to help it do things better. The pharmacy keeps the records it needs to by law to show how it supplies its services and medicines safely. Members of the team protect people's private information appropriately and they understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy’s team members work well together to manage their workload safely and effectively. The pharmacy supports its team members with ongoing training to help keep their skills and knowledge up to date. Team members are comfortable about providing feedback and suggestions which the pharmacy has acted on to improve its services.
Principle 3. Premises
The pharmacy is clean, bright and secure and it provides a suitable environment to deliver healthcare services. The premises are suitably equipped to protect the pharmacy's medicines stock and people’s private information when the business is closed.
Principle 4. Services, including medicines management
The pharmacy and its services are easily accessible to people with a variety of needs. Its working practices are safe and effective. The pharmacy obtains its medicines from reputable sources and stores them securely at the correct temperature to help ensure they are fit for purpose when they are supplied to people. The pharmacy team members carry out appropriate checks for affected stock when they receive medicine alerts and recalls. This helps make sure people get medicines and medical devices that are safe to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment and the facilities it needs to provide its services safely. And its team makes sure the equipment protects private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |