Graeme Pharmacy (1090498)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy manages the risks with its services appropriately. Team members record errors they make during the dispensing process to help prevent the same error occurring again. They keep necessary records required by law and they keep people’s private information secure. They have appropriate training to help them respond correctly to support vulnerable people. The pharmacy has written procedures to help team members provide services safely and effectively. But these do not cover all of the services it provides. And so it may be difficult sometimes to make sure team members are working in a consistent way.

Principle 2. Staff

The pharmacy has a large team, who have suitable skills to provide its services. Team members who are working towards a qualification for their roles, receive suitable support and supervision. Team members support each other to further develop their skills and knowledge and to manage the workload. They ask appropriate questions when helping people with their healthcare needs. And they feel comfortable to raise concerns if required.

Principle 3. Premises

The pharmacy premises are clean, secure and suitable for the services it provides. It has appropriate facilities where people can have private conversations with team members. 

Principle 4. Services, including medicines management

Overall, the pharmacy manages the delivery of its services safely and effectively. And it makes them easily accessible to people. Team members complete checks on medicines to ensure they remain fit for supply. And they respond appropriately when they receive alerts about the safety of medicines. 

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services. Team members mostly use the equipment and facilities in a way that protects people’s private information.