M&D Green Oban (1041780)

Inspection summary findings

Principle 1. Governance

The pharmacy has relevant written procedures for the services it provides. But it cannot show that team members have read or understood them. The pharmacy team discuss mistakes that happen when dispensing. But team members do not keep records to identify patterns in the mistakes they make. And they may miss opportunities to reduce the risk of errors. The pharmacy mostly keeps accurate records as required by law, and it protects people's confidential information to keep it safe and secure. Team members understand their roles in protecting vulnerable people.

Principle 2. Staff

The pharmacy reviews its staffing levels to ensure it has the right number of pharmacy team members working when it needs them. But it does not ensure that team members are trained within the necessary timescales to ensure they have the right qualifications and skills for their roles and the services they provide.

Principle 3. Premises

The pharmacy premises are secure, clean, and hygienic. The pharmacy has adequate facilities for people to have private conversations with pharmacy team members.

Principle 4. Services, including medicines management

The pharmacy provides services which are easily accessible. And it provides its services safely. The pharmacy gets its medicines from reputable sources, and team members conduct some checks to make sure medicines are in good condition and suitable to supply. But they do not monitor the fridges to provide assurance that medicines are kept at the right temperature and are fit for purpose.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide safe services. And it uses its facilities to suitably protect people's private information.