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Pharmacy inspections

Inspection reports and learning from inspections

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Gordon Chemists (1042677)

Inspection outcome: Standards not all met

Last inspection: 12/03/2020

Improvement action plan


Pharmacy context

This is a community pharmacy beside other shops on a main road in a suburb. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It also provides substance misuse services and dispenses private prescriptions. And it supplies medicines to a hospice. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over-the-counter medicines. It offers the NHS smoking cessation service and blood pressure measurement.

Inspection summary findings

Principle 1. Governance

Standards not all met

The pharmacy has written processes in place but some of these are out of date and team members do not always follow them. This could lead to different procedures being followed and mistakes being made. The pharmacy has recently started recording mistakes to learn from them. The pharmacy keeps all the records that it needs to by law and keeps people’s private information safe. Team members help to protect vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has enough qualified or team members in training to provide safe services. It identifies their training needs and gives them access to material and time to read this. Team members can share information and make suggestions to improve ways of working. They know how to raise concerns if they have any.

Principle 3. Premises

Standards met

The premises are safe and clean and suitable for the pharmacy services. The pharmacy team members use a private room for some conversations with people. Other people cannot overhear these conversations. The pharmacy is secure when closed.

Principle 4. Services, including medicines management

Standards not all met

The pharmacy helps people to ensure they can all use its services. The pharmacy team mostly provides safe services. But it does not always follow written processes and does not have the licences required for some medicines’ supplies. Team members support people by providing them with information and suitable advice to help them use their medicines. And they provide extra written information to people taking higher-risk medicines. The pharmacy obtained medicines from reliable sources and stores them properly. The pharmacy team knows what to do if medicines are not fit for purpose.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs for the delivery of its services. The pharmacy looks after this equipment to ensure it works.

Pharmacy details

1 Gracemount Drive

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What does 'pharmacy has not met all standards' mean?

When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.