Pharmacy context
This is a traditional high street village pharmacy in Cheshire. It mainly dispenses NHS prescriptions and sells over-the-counter medicines. It supplies medicines for people living in care homes and provides some of these medicines in multi-compartment compliance packs to help people take their medicines properly. It provides the NHS Pharmacy First service.
Inspection summary findings
Principle 1. Governance
The pharmacy mostly identifies and manages the risks with delivering its services. But team members do not have clear processes to follow to report mistakes they make when dispensing. They do not take opportunities to learn from their mistakes and amend their ways of working to make them safer. They do not have adequate facilities to dispose of people’s confidential information. They generally keep the records they need to by law as they should. And they act on people’s feedback about the pharmacy’s services to make them better. They understand their role in helping to protect vulnerable people’s welfare.
Principle 2. Staff
The pharmacy has a team with the appropriate qualifications and skills to provide services safely and effectively. Team members work well together to manage the workload. They have some opportunities for ongoing learning to help keep their knowledge up to date. And they feel comfortable in raising any concerns should they need to.
Principle 3. Premises
The pharmacy is reasonably clean and hygienic. And it has an adequately sized room to hold private conversations with people. The pharmacy provides a suitable space for its services. But it has limited bench space for its increasing workload.
Principle 4. Services, including medicines management
Overall, the pharmacy manages and delivers its services safely. And it helps people access them easily. It obtains its medicines from recognised suppliers. And it mostly stores and manages its medicines as it should. But it does not always keep records and full audit trails to help the team provide services effectively.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment for the services it provides. And the team uses its equipment and facilities in ways to keep people’s confidential information sufficiently safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.