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Pharmacy inspections

Inspection reports and learning from inspections

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Gloucestershire Pharmacy (9011840)

Inspection outcome: Standards met

Last inspection: 21/10/2022

Pharmacy context

This is an online pharmacy based in Cheltenham, Gloucestershire. It dispenses NHS prescriptions and offers a delivery service. People can use the pharmacy for some NHS-funded services. And it sells a range of over-the-counter products through its website. A main focus of the pharmacy is preparing multi-compartment compliance packs for people who need them, including those living in residential care homes. And medicines are delivered to people as the pharmacy is not open to the public to visit.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy generally manages risks associated with its services. Team members have clear written procedures to follow and they know their roles and responsibilities. There is an open culture when things go wrong, and they take time to learn from their mistakes. But there were no risk assessments or audits on pharmacy services completed. Records are generally maintained accurately. And confidential information is securely handled to protect people using the pharmacy. The pharmacy team know how to protect vulnerable people and how to raise concerns. The pharmacy has appropriate indemnity insurance cover in place.

Principle 2. Staff

Standards met

This is a small pharmacy team who work well together and understand their roles and responsibilities. There are enough team members who are appropriately trained to complete their roles. There is an open culture among team members. And workload is completed in a timely manner with no evidence of backlog.

Principle 3. Premises

Standards met

The pharmacy premises offers a clean, secure and professional environment for the services provided. The pharmacy has a logical workflow and sufficient space for team members to work safely. The pharmacy’s website complies with GPhC guidance.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides a range of services to people. And it generally manages its medicines safely. Information about peoples prescriptions is communicated securely with other health providers. The pharmacy team manage medicines associated with higher risk safely and provide people with written information about higher risk medicines when required. Medicines are obtained from appropriate sources and stored appropriately.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the required equipment to provide services safely. And equipment is cleaned regularly. Team members have access to information they need to do their jobs.

Pharmacy details

18 Darwin Close

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards