Inspection outcome: Standards met
Last inspection: 21/10/2022
This is an online pharmacy based in Cheltenham, Gloucestershire. It dispenses NHS prescriptions and offers a delivery service. People can use the pharmacy for some NHS-funded services. And it sells a range of over-the-counter products through its website. A main focus of the pharmacy is preparing multi-compartment compliance packs for people who need them, including those living in residential care homes. And medicines are delivered to people as the pharmacy is not open to the public to visit.
Inspection summary findings
Principle 1. Governance
The pharmacy generally
manages risks associated with its services. Team members have clear written procedures
to follow and they know their roles and responsibilities. There is an open
culture when things go wrong, and they take time to learn from their mistakes. But
there were no risk assessments or audits on pharmacy services completed. Records
are generally maintained accurately. And confidential information is securely
handled to protect people using the pharmacy. The pharmacy team know how to
protect vulnerable people and how to raise concerns. The pharmacy has
appropriate indemnity insurance cover in place.
Principle 2. Staff
This is a small pharmacy team who work well together and understand their roles and responsibilities. There are enough team members who are appropriately trained to complete their roles. There is an open culture among team members. And workload is completed in a timely manner with no evidence of backlog.
Principle 3. Premises
The pharmacy premises offers a clean, secure and professional environment for the services provided. The pharmacy has a logical workflow and sufficient space for team members to work safely. The pharmacy’s website complies with GPhC guidance.
Principle 4. Services, including medicines management
The pharmacy provides a range of services to people. And it generally manages its medicines safely. Information about peoples prescriptions is communicated securely with other health providers. The pharmacy team manage medicines associated with higher risk safely and provide people with written information about higher risk medicines when required. Medicines are obtained from appropriate sources and stored appropriately.
Principle 5. Equipment and facilities
The pharmacy has the required equipment to provide services safely. And equipment is cleaned regularly. Team members have access to information they need to do their jobs.
18 Darwin Close
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
|The pharmacy has met all the standards for registered pharmacies|
|The pharmacy has not met one or more of the standards for registered pharmacies|
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
|The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards|
|The pharmacy delivers positive outcomes for patients and performs well against most of the standards|
|The pharmacy meets all the standards|
|The pharmacy has not met one or more standards|