Inspection outcome: Standards met
Last inspection: 22/03/2024
Pharmacy context
The pharmacy is on a busy high street in northwest London. It sells medicines over the counter and provides health advice. The pharmacy dispenses private and NHS prescriptions. It supplies medicines in multi‐compartment compliance packs for people who have difficulty taking their medicines at the right time. Its other services include delivery, substance misuse, blood pressure case‐finding, seasonal flu vaccinations and Pharmacy First.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are generally safe and effective. The pharmacy can give examples of how it identifies and manage risks in providing its services and it has suitable written instructions for its team members to follow. Members of the team are encouraged to learn from their mistakes and take action to prevent the same thing happening again. The pharmacy keeps the records it needs to by law to show it supplies its medicines and services safely. Members of the pharmacy team protect people’s private information. And they understand their role in helping to safeguard the welfare of vulnerable people.
Principle 2. Staff
The pharmacy team members work well together to manage the workload and to deliver services safely. They are suitably qualified or in training for their roles. They are supported and encouraged to keep their knowledge up to date. The pharmacy team can provide feedback to improve the pharmacy's services.
Principle 3. Premises
The pharmacy is undergoing a refit to improve the design and layout of its premises so they are more suitable for the provision of healthcare services. People can have a private conversation with a team member in the consultation room. The pharmacy prevents people accessing its premises when it is closed to protect people's private information and to keep its medicines stock safe.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people with different needs. And its working practices are generally safe and effective. The pharmacy obtains its medicines from reputable sources and it stores them securely at the right temperature to help make sure they are fit for purpose. People are provided with the information they need to use their medicines properly. The pharmacy team members can show their actions when they receive medicine alerts and recalls. They help make sure people get medicines and medical devices that are safe to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately and keeps people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |