Inspection outcome: Standards met
Last inspection: 23/11/2023
Pharmacy context
The pharmacy is on a housing estate in the Lincolnshire town of Grantham. Its main services include dispensing NHS prescriptions and selling over-the-counter medicines. The pharmacy offers a seasonal flu vaccination service, and it provides substance misuse services. It supplies some medicines in multi-compartment compliance packs designed to help people remember to take their medicines. And it offers a medicine delivery service to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services effectively. It keeps people’s confidential information secure, and it generally keeps the records it must by law. Its team members respond to feedback appropriately. And they know how to recognise, and report concerns to help keep vulnerable people safe. They share learning following mistakes being brought to their attention. And they act to reduce the risk of making similar mistakes.
Principle 2. Staff
The pharmacy employs a small and effective team of people who work enthusiastically in their roles. Pharmacy team members complete regular learning to keep their knowledge and skills up to date. They work well together by engaging in regular conversations to support workload and risk management. And they understand how to raise concerns at work.
Principle 3. Premises
Overall, the premises are clean, secure, and suitably maintained. They offer a professional environment for delivering healthcare services. People using the pharmacy can speak with a member of the pharmacy team in a private consultation space. But care is required to ensure conversations taking place inside the room are not overheard within the public area.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible for people. It obtains its medicines from licensed sources and stores them safely and securely. Its team members carry out regular checks to ensure medicines are safe to supply. And they provide information to people when supplying medicines, to help them take them safely.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment for providing its services. It maintains its equipment to ensure it remains fit for purpose and safe to use. And its team members use the equipment appropriately.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |