Inspection outcome: Standards met
Last inspection: 05/02/2020
Pharmacy context
This is an independently owned community pharmacy on a busy high street running through the centre of Southall. As well as the NHS Essential Services it provides Medicines Use Reviews (MURs), New Medicines Service (NMS), a delivery service and multi-compartment compliance aids for people living in the local community and the residents of local nursing homes. The pharmacy provides a seasonal flu vaccination service, a travel vaccination and malaria prophylaxis service and a supervised consumption service for substance misuse clients.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. Its team members understand their responsibilities in helping to protect vulnerable people. They listen to people’s concerns and keep their information safe. They discuss any mistakes they make and share information to help reduce the chance of making mistakes in future. The pharmacy has adequate insurance in place to help protect people if things do go wrong. But the pharmacy is not thorough enough in the way that it captures information which will help the team to learn and improve.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Team members can make suggestions and get involved in making improvements to the safety and quality of services provided. They work effectively together in a supportive environment. But not all pharmacy staff have the appropriate skills and qualifications for their roles or, are working towards obtaining these.
Principle 3. Premises
The pharmacy’s premises are clean, organised and professional looking. They provide a safe, secure environment for people to receive healthcare services. The pharmacy has laid out its premises in a way which protects people’s privacy, dignity and confidentiality.
Principle 4. Services, including medicines management
The pharmacy generally delivers its services in a safe and effective manner. And, people can easily access them. The pharmacy generally sources, stores and manages medicines safely. And it carries out checks to make sure its medicines are fit for purpose. But it does not label all of its medicines with enough detail, once they have been removed from their original packs. Staff try to make sure they give people the advice and information they need to help them use their medicines safely and properly. But they do not do this for all services.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide services safely. In general, the pharmacy uses its facilities and equipment to keep people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |