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Pharmacy inspections

Inspection reports and learning from inspections

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Gilbert's Chemist (1032171)

Inspection outcome: Standards met

Last inspection: 07/04/2022

Pharmacy context

The pharmacy is on the high street near a residential area in Borehamwood. The pharmacy dispenses NHS and private prescriptions and provides health advice. It supplies medicines in multi‐compartment compliance aids for people who have difficulty managing their medicines. Its services include prescription delivery, seasonal flu vaccination and supervised consumption. The inspection took place during the COVID‐19 pandemic. All aspects of the pharmacy were not inspected.

Inspection summary findings

Principle 1. Governance

Standards met

​The pharmacy's working practices are generally safe and effective. It has satisfactory written instructions which tell team members how to complete tasks and work safely. Pharmacy team members record their mistakes so they can learn from them and help prevent similar mistakes happening again. The pharmacy keeps the records it needs to by law to show it is providing safe services. And it asks people for feedback on how it can improve its services. Members of the pharmacy team keep people's private information safe. And they understand their role in safeguarding vulnerable people. They have ways of working to help protect people against COVID‐19 infection.

Principle 2. Staff

Standards met

​The pharmacy’s team members work well together to manage the workload. And the pharmacy supports them in keeping their skills and knowledge up to date. Team members feel able to provide feedback to improve services.  

Principle 3. Premises

Standards met

​The pharmacy's premises are generally clean, secure and suitable for the provision of healthcare. It protects the privacy of people who use its services and prevents unauthorised access to its premises when it is closed. It keeps its stock and people's information safe. The pharmacy keeps measures in place to help protect people from COVID‐19 infection. 

Principle 4. Services, including medicines management

Standards met

​People with different needs can easily access the pharmacy's services. The pharmacy's working practices are mostly safe and effective. It obtains its medicines from reputable sources. And it makes sure it stores them securely at the right temperature so they are fit for purpose and safe to supply. Members of the pharmacy team make sure people have all the information they need to use their medicines in the right way. They know what to do if any medicines or devices need to be returned to suppliers.

Principle 5. Equipment and facilities

Standards met

​The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately to keep people's private information safe.

Pharmacy details

87-89 Shenley Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards