Pharmacy context
This traditional community pharmacy is situated on a shopping parade on a main road through an urban residential area. Most people who use the pharmacy live locally. It mainly prepares NHS prescription medicines and orders people's repeat prescriptions, and it has a home delivery service. A large number of people receive their medicines in weekly multi-compartment compliance packs to help make sure they take them safely. The pharmacy also supplies medicines to care homes and it offers a home delivery service. And it provides other NHS services such as influenza vaccinations. This inspection was completed during the COVID-19 pandemic. Enforcement action has been taken against this pharmacy, which remains in force at the time of this inspection, and there are restrictions on the provision of some services. The enforcement action taken allows the pharmacy to continue providing other services, which are not affected by the restrictions imposed.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy suitably manages its risks. The pharmacy has written instructions to help make sure it provides safe services. Some team members have not signed to confirm their understanding of all these procedures, so they may not always work effectively or fully understand their roles and responsibilities. The team reviews its mistakes which helps it to learn from them. It keeps the records required by law, but some details are inaccurate or missing which could make it harder to explain what has happened in the event of a query. Team members understand how to keep people's private information safe, and they understand their role in protecting and supporting vulnerable people.
Principle 2. Staff
Principle 3. Premises
The premises are clean, secure and spacious enough for the pharmacy’s services. It has a consultation room, so members of the public can have confidential conversations and maintain their privacy.
Principle 4. Services, including medicines management
The pharmacy’s working practices are generally effective, which helps make sure people receive safe services. It gets its medicines from licensed suppliers and manages them effectively to make sure they are in good condition and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment that it needs to provide its services effectively. And it has the facilities to secure people's information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |