Inspection outcome: Standards met
Last inspection: 09/04/2019
This is a Healthy Living Pharmacy (HLP) in the suburban high street of Sutton, and is open six days a week. It dispenses NHS and private prescriptions, sells over-the-counter medicines and provides health advice. It also supplies medicines in multi-compartment compliance aids (blister packs or trays) for those who may have difficulty managing their medicines.
Inspection summary findings
Principle 1. Governance
Members of the pharmacy team are clear about their roles and responsibilities. They work to professional standards, identifying and managing risks effectively. The pharmacy generally logs the mistakes it makes during the dispensing process. It reviews those logs on a regular basis, learns from them and takes action to avoid problems being repeated. The pharmacy keeps its records up to date and these show that it is providing safe services. But the pharmacy does not always carry out regular checks on some of its medicines to make sure that the records match what is in stock. So it makes it harder to see if any are stolen or if a mistake is made. It manages and protects confidential information well and it tells people how their private information will be used. The team members also understand how they can help to protect the welfare of vulnerable people. The pharmacy has adequate insurance in place to help protect people if things do go wrong.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Pharmacy team members are well trained, and have a good understanding about their roles and responsibilities. They can make suggestions to improve safety and workflows where appropriate. And they respond well when things go wrong to make their services safer.
Principle 3. Premises
The premises are clean and open-looking with plenty of space. The pharmacy provides a safe, secure and professional environment for people to receive healthcare services.
Principle 4. Services, including medicines management
The pharmacy delivers its services in a safe and effective manner, and people with a range of needs can access them. The pharmacy sources, stores and manages medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. It takes steps to identify people supplied with high risk medicines so that they can be given extra information they need to take their medicines safely. However, the pharmacy doesn’t currently have a hazardous waste bin to dispose of hazardous waste medicines and this may increase the risk to staff and the environment. The pharmacy responds well to drug alerts or product recalls to make sure people only get medicines or devices which are safe. It keeps a record of the checks it makes to keep people safe.
Principle 5. Equipment and facilities
The pharmacy has the right equipment for the range of services it provides and it makes sure that it is properly maintained. The pharmacy keeps people’s private information safe.
296 High Street
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
|The pharmacy has met all the standards for registered pharmacies|
|The pharmacy has not met one or more of the standards for registered pharmacies|
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
|The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards|
|The pharmacy delivers positive outcomes for patients and performs well against most of the standards|
|The pharmacy meets all the standards|
|The pharmacy has not met one or more standards|