Inspection outcome: Standards met
Last inspection: 20/07/2022
Pharmacy context
This is a Healthy Living Pharmacy (HLP), open six days a week, in Sutton high street. It dispenses NHS and private prescriptions, sells over-the-counter medicines and provides health advice. It also supplies medicines in multi-compartment compliance aids (blister packs or trays) for those who may have difficulty managing their medicines.
Inspection summary findings
Principle 1. Governance
Members of the pharmacy team are clear about their roles and responsibilities. They work to professional standards, identifying and managing risks effectively. The pharmacy keeps satisfactory records of the mistakes it makes during the dispensing process. But it doesn’t review them as thoroughly as it did before the pandemic. So it may be missing opportunities to learn from them and avoid them being repeated. The pharmacy keeps most of its records up to date and these help to show that it is providing its services safely. It manages and protects confidential information well and it tells people how their private information will be used. Team members also understand their role in helping to protect the welfare of vulnerable people. The pharmacy has suitable insurance in place to help protect people if things do go wrong.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Pharmacy team members are well trained and work well together. They have a good understanding of their roles and responsibilities. They can make suggestions to improve safety and workflows where appropriate.
Principle 3. Premises
The premises are clean and open-looking with plenty of space. The pharmacy provides a safe, secure and professional environment for people to receive healthcare services.
Principle 4. Services, including medicines management
The pharmacy delivers its services in a safe and effective manner, and people with a range of needs can easily access them. The pharmacy sources, stores and manages its medicines safely, and makes sure that all the medicines it supplies are fit for purpose. It identifies people supplied with high-risk medicines so that they can be given extra information they need to take their medicines safely. The pharmacy responds adequately to drug alerts or product recalls to make sure people only get medicines or devices which are safe.
Principle 5. Equipment and facilities
The pharmacy has the right equipment for the range of services it provides. And it makes sure that it is properly maintained. The pharmacy keeps people’s private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
The pharmacy has met all the standards for registered pharmacies | |
The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
The pharmacy meets all the standards | |
The pharmacy has not met one or more standards |