Inspection outcome: Standards met
Last inspection: 21/04/2021
Pharmacy context
This is a traditional community pharmacy, situated in a suburban residential area, serving the local population. It mainly prepares NHS prescription medicines and it manages people's repeat prescriptions. A large number of people also receive their medicines in weekly multi‐compartment compliance packs to help make sure they take them safely and the pharmacy offers a home delivery service. This inspection was completed during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy manages its risks adequately. It provides the pharmacy team with written instructions to help make sure it provides safe services. The team reviews its mistakes so that it can learn from them. Pharmacy team members know they need to protect people's information. And they understand their role in protecting and supporting vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to provide an efficient service and the team members work well together. There are suitable arrangements for covering staff absence. Team members do not have regular performance reviews and qualified staff do not complete any additional training. This could mean that there are gaps in their skills and knowledge.
Principle 3. Premises
The premises are clean, secure and spacious enough for the pharmacy's services. It has a private consultation room, so members of the public can have confidential conversations and maintain their privacy.
Principle 4. Services, including medicines management
The pharmacy's working practices are generally effective, which helps make sure people receive safe services. It gets its medicines from licensed suppliers and mostly manages them to make sure they are in good condition and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment that it needs to provide its services effectively, and this is properly maintained. And it has the facilities to secure people's information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |