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Pharmacy inspections

Inspection reports and learning from inspections

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G W Herdman Chemists Ltd (1092992)

Inspection outcome: Standards met

Last inspection: 09/09/2019

Pharmacy context

The pharmacy is within a customer service centre. This has a library, surgery, physiotherapists and several nurse prescribers. The village has another pharmacy owned by the same company across the road from the centre. The pharmacy dispenses NHS and private prescriptions and sells over-the-counter medicines. The pharmacy provides a prescription collection service. And it delivers medicines to people’s homes which is a large part of the business.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has written procedures that the team members generally follow. And they work in a safe way to provide services to people using the pharmacy. The pharmacy team members look after people’s private information. And they know how to protect the safety of vulnerable people. The team members discuss mistakes they make during the dispensing process and make improvements when required. But they do not keep up-to-date records of these. So, they may be missing out on some learning opportunities to identify trends and prevent similar mistakes from occurring. The pharmacy provides people with the opportunity to feedback on its services.​ It maintains the records it must by law. But some records are not frequently or robustly checked. So, the pharmacy may not know if there are any errors or losses. And these will be harder to resolve.

Principle 2. Staff

Standards met

The pharmacy’s team members are suitably trained or working under supervision during training. And they are in the process of registering for formal training, within required guidelines. Many of the team members are new but there are enough staff to manage the workload. And the team members understand their roles and responsibilities in providing services. The experienced members support the newer members. Pharmacy team members complete ongoing training on an ad-hoc basis. But the pharmacy doesn’t provide structured ongoing training. So, team members may miss opportunities to complete learning relevant to their role. The pharmacy team members support each other in their day-to-day work. And they feel comfortable raising any concerns they have.

Principle 3. Premises

Standards met

The pharmacy is safe and clean, and suitable for the pharmacy services it provides. People can have private conversations with a pharmacist or team member in the consultation room.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s services are accessible to people. And it displays information about health-related topics. The services are generally well managed. The pharmacy delivers medicines to people’s homes. And it keeps a record of these deliveries. So, it can manage any queries effectively. The pharmacy gets it medicines from reputable suppliers and generally stores them properly. Although team members do not always accurately record the fridge temperature, so they cannot show that the pharmacy is always storing these medicines correctly.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs for the pharmacy services it provides. There are provisions in place to maintain people’s privacy.

Pharmacy details

Ryhope Customer Service Centre
Black Road
Ryhope
SUNDERLAND
SR20RX
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards