Inspection outcome: Standards met
Last inspection: 01/11/2022
Pharmacy context
The pharmacy is in a small, rural town in Lincolnshire. Its main services include dispensing NHS prescriptions, selling over-the-counter medicines and providing health advice to people. The pharmacy supplies some medicines in multi-compartment compliance packs, designed to help people remember to take their medicines. And it offers a medicine delivery service to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. It keeps people’s confidential information secure. And it generally keeps the records it must by law. The pharmacy advertises how people can provide feedback about its services. And its team members understand act on this feedback appropriately. Pharmacy team members understand how to recognise and respond to safeguarding concerns. And they engage in some conversations to help reduce risk following mistakes made during the dispensing process.
Principle 2. Staff
The pharmacy has enough
team members to manage its workload effectively. It supports a learning
environment, allowing team members to develop their knowledge and skills.
Pharmacy team members demonstrate enthusiasm for their roles. They understand
how to provide feedback and raise concerns at work. And they are confident in
sharing their thoughts and ideas.
Principle 3. Premises
The pharmacy premises are clean and secure. They provide an appropriate space for the delivery of healthcare services. People using the pharmacy can speak with a member of the pharmacy team in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people. It obtains its medicines from reputable sources. And it generally stores its medicines safely and securely. Pharmacy team members engage people in conversations about their health and their medicines. But they do not supply information leaflets when dispensing some medicines. This may on occasion limit the information people have available to support them in taking their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services. And pharmacy team members act with care by using the equipment in a way which protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |