Inspection outcome: Standards met
Last inspection: 14/10/2019
Pharmacy context
This is a community pharmacy in a doctors’ surgery in the village of Frampton Cotterell. The village is situated to the north east of the city of Bristol. The population is increasing with several areas of new housing being developed. A wide variety of people use the pharmacy. The pharmacy dispenses NHS and private prescriptions and sells over-the counter medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are generally safe and effective. It keeps the up-to-date records that it must by law. The pharmacy is appropriately insured to protect people if things go wrong. The pharmacy team keeps people’s private information safe and they know how to protect vulnerable people. But, they could learn more from mistakes to prevent them from happening again.
Principle 2. Staff
The pharmacy generally has enough staff to manage its workload safely. The pharmacy team are encouraged to keep their skills up to date and they are comfortable about providing feedback to their manager. But, the pharmacy could have better performance review procedures to identify any gaps in the skills and knowledge of the team. And, the company could provide more help when team members are on holiday or off sick so that they do not fall behind with their work.
Principle 3. Premises
The pharmacy looks professional. It signposts the consultation room well so that it is clear to people that there is somewhere private for them to talk. But, the room is small and it is difficult for people to sit face-to-face. This may hinder some conversations.
Principle 4. Services, including medicines management
People can access the services the pharmacy offers. The services are generally effectively managed to make sure that they are provided safely. The pharmacy team makes sure that people have the information that they need to use their medicines safely and effectively. They intervene if anyone is suffering from side effects. The pharmacy generally gets its medicines from appropriate sources. The medicines are stored and disposed of safely.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and facilities for the services it provides. And, the team members make sure that they are clean and fit-for-purpose.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |