Inspection outcome: Standards met
Last inspection: 19/02/2020
Pharmacy context
This Healthy Living Pharmacy (HLP) is in the centre of Cheam, Surrey. It dispenses NHS and private prescriptions, sells a range of over‐the‐counter medicines and provides health advice. The pharmacy dispenses some medicines in multicompartment compliance aids for those who may have difficulty managing their medicines. It also offers a home delivery service for people who can’t get to the pharmacy themselves.
Inspection summary findings
Principle 1. Governance
The pharmacy's team members work to professional standards, identifying and generally managing risks effectively. The pharmacy manages and protects confidential information reasonably well and tells people how their private information will be used. Team members understand their role in helping to protect the welfare of vulnerable people. The pharmacy has adequate insurance in place to help protect people if things do go wrong. But the pharmacy does not keep its written procedures sufficiently up to date. And it doesn't put enough detail in its records which may make it difficult to show what had been done if a query should arise in the future.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Pharmacy team members are well-trained and have a good understanding of their roles and responsibilities. They can make suggestions to improve safety and workflows where appropriate.
Principle 3. Premises
The pharmacy’s premises appear very old and traditional from the outside. But inside, they are modern and professional looking. They provide a safe environment for people to receive the pharmacy’s services. The premises include a private room which the team uses for some of its services and for private conversations.
Principle 4. Services, including medicines management
The pharmacy delivers its services in a safe and effective manner, and people with a range of needs can access them. The pharmacy sources, stores and manages its medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. It responds well to drug alerts or product recalls so that people only get medicines or devices which are safe for them to take. Team members identify people supplied with high-risk medicines and give them any extra information they may need to take their medicines safely. But they only record some of those checks which may make it difficult for them to show what they had done if a query were to arise in the future.
Principle 5. Equipment and facilities
The pharmacy has the right equipment for the range of services it provides, and it makes sure that it is properly maintained. The pharmacy takes reasonable steps to ensure that people’s private information is kept safe and secure.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |