Friar Park Chemist (1104986)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages risks adequately. Pharmacy team members review their mistakes to help them learn and improve, and they keep people’s private information safe. The pharmacy keeps the records it needs to by law, and it has written procedures which explain how it operates. But the procedures do not always reflect current practice, so team members may not always work as effectively as they could.

Principle 2. Staff

Pharmacy team members are suitably trained for the roles in which they are working. They work in an open environment and feel comfortable raising concerns and providing feedback. But ongoing learning and development in the pharmacy is limited, so it may not always be able to show how its team members keep their knowledge and skills up to date.

Principle 3. Premises

The pharmacy is clean, tidy and properly maintained. It provides a suitable environment for the provision of healthcare services. The pharmacy has a consultation room so people using its services can speak to team members in private.

Principle 4. Services, including medicines management

The pharmacy’s services are suitably managed, so people receive appropriate care. But the pharmacy does not always identify prescriptions for high-risk medications, so team members may miss some opportunities to provide additional counselling. The pharmacy gets its medicines from reputable wholesalers and team members complete some checks to help make sure medicines are appropriately stored and fit for supply.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to deliver its services. The equipment is suitably maintained, and it is used in a way that protects people’s privacy.