Inspection outcome: Standards met
Last inspection: 13/06/2019
Pharmacy context
This is a community pharmacy located on a busy road, in Coventry. It is open for 100 hours per week. It sells a range of over-the-counter medicines, dispenses prescriptions and has clients on substance misuse treatment. It also supplies medicines in multi-compartment compliance packs to some people who need help managing their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy is generally managing the risks associated with its services. It maintains all its records required by law. Its team members understand how they can help to protect vulnerable people. And it protects people's private information. But, the pharmacy's written procedures have not been recently reviewed and they do not set out clearly the roles and responsibilities of its team members. So the team members may not always be sure about their roles or how to undertake certain tasks safely.
Principle 2. Staff
Members of the pharmacy team have the appropriate skills and qualifications for their roles. And they are supportive of each other and work well together. They are supported by the superintendent pharmacist and undertake some ongoing training. This helps them keep their knowledge and skills up to date.
Principle 3. Premises
The pharmacy’s premises are secure and adequate for the pharmacy services it provides.
Principle 4. Services, including medicines management
The pharmacy generally provides its services safely and effectively. It obtains its medicines and medical devices from reputable sources. And it stores them in accordance with legal requirements and at the appropriate temperatures. But some people who receive higher-risk medicines may not be getting all the information they need to take their medicines safely. And the pharmacy has not kept recent records of what it has done in response to safety recalls. So it is harder for the pharmacy to show that it always takes the right action to protect people's health and wellbeing.
Principle 5. Equipment and facilities
The pharmacy generally has the equipment and facilities it needs to provide its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
The pharmacy has met all the standards for registered pharmacies | |
The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
The pharmacy meets all the standards | |
The pharmacy has not met one or more standards |