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Pharmacy inspections

Inspection reports and learning from inspections

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Focal Point Online Pharmacy (9011832)

Inspection outcome: Standards met

Last inspection: 17/01/2023

Pharmacy context

This pharmacy supplies its services at a distance, and it is located in a residential area. The pharmacy dispenses NHS prescriptions which are supplied to people and people in care homes predominantly in East London. It offers the New Medicine Service (NMS) and a delivery service.

Inspection summary findings

Principle 1. Governance

Standards met

Overall, the pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. It keeps the records it needs to keep by law, and these are largely kept accurate and up to date. And it protects people’s personal information appropriately. People can provide feedback about the pharmacy’s services.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload appropriately. Team members discuss any issues as they arise. And the pharmacy does some planning to assess its future staffing needs.

Principle 3. Premises

Standards met

The premises are suitable for the pharmacy's services and are generally clean and secure. The Pharmacy's website gives people information about who is providing its services.

Principle 4. Services, including medicines management

Standards met

Overall, the pharmacy provides its services safely. It obtains its medicines from reputable sources and manages them appropriately so that they are safe for people to use. Team members take the right action when safety alerts are received, to ensure that people get medicines and medical devices that are safe to use.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide its services.

Pharmacy details

72 Waverley Road
London
E173LQ
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards