Fitzrovia Pharmacy (1041287)

Inspection summary findings

Principle 1. Governance

The pharmacy has written procedures to make sure the team work safely, but these are not necessarily followed in practice, so there may be occasions when they might not always work effectively. People are able to give feedback and make a complaint about the services and the team members understand how to protect people’s private information.

Principle 2. Staff

The pharmacy has enough staff to provide its services. Team members can act in the best interests of the people who use the pharmacy, and this is not affected by any targets. They work under the supervision of a pharmacist and can raise concerns if needed. But the unstructured approach to staff training means that some team members might not always acquire all the skills relevant to their role and there may be gaps in their knowledge.

Principle 3. Premises

The pharmacy is reasonably well maintained and suitably secure. But the layout and lack of suitable consultation facilities means that people’s privacy and dignity is not always protected. These issues are likely to be resolved on completion of a full refurbishment of the premises planned to take place in 2020.

Principle 4. Services, including medicines management

The pharmacy suitably manages its services and supplies medicines safely. People receive appropriate advice about their medicines when collecting their prescriptions. The pharmacy gets its medicines from licensed suppliers and stores them securely. But stock medicines could be better organised, and the pharmacy could manage some of its medicines more effectively than it does.

Principle 5. Equipment and facilities

The pharmacy has the equipment that it needs to provide its services and the team uses the equipment in a way that protects people’s privacy.