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Pharmacy inspections

Inspection reports and learning from inspections

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First Stop Pharmacy (9011510)

Inspection outcome: Standards met

Last inspection: 01/06/2023

Pharmacy context

This is a community pharmacy in the village of Plains, Airdrie. It dispenses NHS and private prescriptions and sells a range of over-the-counter medicines. The pharmacy provides the NHS Pharmacy First service, a home delivery service and dispenses some medicines in multi-compartment compliance packs to people who need support in taking their medicine correctly.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy correctly identifies and manages most of the risks associated with its services. Pharmacy team members help keep people’s confidential information secure and are adequately equipped to safeguard vulnerable adults and children. The pharmacy has a process to record details of mistakes made during the dispensing process. But team members do not keep records of each mistake or analyse them. So, they may miss the opportunity to identify any specific trends or patterns.

Principle 2. Staff

Standards met

The pharmacy employs enough team members to manage the dispensing workload. And it supports its team members to update their knowledge and skills. Team members work well together and support each other to help provide the pharmacy’s services efficiently. 

Principle 3. Premises

Standards met

The pharmacy premises are suitable for the services the pharmacy provides to people. There is a suitable consultation room for people to use to have private conversations with team members.

Principle 4. Services, including medicines management

Standards met

The pharmacy generally provides its services safely and effectively. It sources its medicines correctly. But it stores some medicines outside of their original packaging and they are not labelled with their expiry date or batch number. This may make it harder for team members to identify if the medicines are expired, or for the team to action a medicine recall.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the correct equipment that it needs to provide its services. And it uses its equipment appropriately to help protect people's confidentiality.

Pharmacy details

159 Main Street
Plains
Airdrie
ML67JQ
Scotland

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards