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Pharmacy inspections

Inspection reports and learning from inspections

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First Stop Pharmacy (9011510)

Inspection outcome: Standards met

Last inspection: 20/09/2021

Pharmacy context

This is a pharmacy on the main street of the village of Plains in Lanarkshire. The pharmacy opens Monday to Saturday. It provides the usual services under the Scottish Pharmacy First Plus scheme. These include the minor ailments service and provision of treatments using health board Patient Group Directions (PGDs). The pharmacy dispenses medicines into multi-compartment compliance packs for some people to help them take their medicines safely, and also provides this service to other branches using a hub and spoke arrangement. This is facilitated by a robotic dispenser.  And the pharmacy also supports people on supervised medicines. This pharmacy was inspected during the COVID-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy adequately identifies and manages the risks to its provided services. It effectively protects the privacy and confidentiality of people’s private information. And the pharmacy team members are aware of how to help protect vulnerable people. They record the errors they make whilst dispensing and learn from these. But they do not regularly analyse these errors to further improve their learning and to take effective action to prevent a repeat. They generally keep the records they need to by law, but fairly regularly the pharmacist does not sign in for work as they should.

Principle 2. Staff

Standards met

The pharmacy has enough suitably qualified and trained team members to safely provide the services it offers. The pharmacy team members feel comfortable raising concerns if they need to. And they complete some ongoing training ad hoc. The pharmacy does not fully support team members in their ongoing development by providing resources during the working day for training.

Principle 3. Premises

Standards met

The pharmacy premises are clean and very spacious. And the dispensary is tidy and well ordered. The pharmacy has a large consultation room that it can use so that people can have private conversations with the pharmacist. And the pharmacy protects the premises against unauthorised entry.

Principle 4. Services, including medicines management

Standards met

The pharmacy uses a range of safe working techniques to deliver its services. And it uses automation to help provide some of its services safely and effectively. The pharmacy has sufficient materials to help support people taking higher-risk medicines. And it makes its services easily accessible for people. The pharmacy generally stores medicines suitably labelled and packaged. But it doesn’t have a robust process to check the expiry dates of its medicines.

Principle 5. Equipment and facilities

Standards met

The pharmacy has sufficient equipment for the services it offers. And it keeps such equipment well maintained to provide accurate measurement.

Pharmacy details

159 Main Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards