Inspection outcome: Standards met
Last inspection: 13/08/2024
Pharmacy context
This community pharmacy is located in a residential area in St Helens. The pharmacy dispenses NHS prescriptions, private prescriptions and sells over‐the‐counter medicines. It also provides a range of services including seasonal flu vaccinations and the NHS Pharmacy First service. The pharmacy supplies medicines in multi‐compartment compliance packs for some people to help them take their medicines at the right time.
Inspection summary findings
Principle 1. Governance
The pharmacy has written instructions that are intended to help its team work safely and effectively. But they do not always reflect the way in which some services are provided. This may mean that team members are not fully aware of the correct processes to follow. Members of the pharmacy team understand their role in protecting vulnerable people and keep people's personal information safe. Team members respond appropriately when mistakes happen during the dispensing process, but they do not always make a record when things go wrong so some learning opportunities may be missed.
Principle 2. Staff
There are enough team members to manage the workload effectively. And they are appropriately trained for the jobs they do. But team members do not complete ongoing training, so there may be gaps in their knowledge and skills.
Principle 3. Premises
The pharmacy is clean and tidy, and it provides a suitable environment for the delivery of healthcare services. It has a consultation room, so that people can speak to the pharmacy team members in private.
Principle 4. Services, including medicines management
The pharmacy largely provides its services safely. It obtains its medicines from licensed sources and manages them appropriately so that they are safe for people to use. It takes the right action in response to safety alerts so that people get medicines and medical devices that are safe to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services. Equipment is kept clean so that it is safe and ready to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |