Pharmacy context
This community pharmacy is amongst a small parade of shops in a large suburb of Hull. The pharmacy’s main activities are dispensing NHS prescriptions and selling over‐the‐counter medicines. The GPhC imposed conditions on this pharmacy after failings were identified at a previous inspection. These conditions remain in force at the time of this inspection.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately identifies and manages the risks associated with its services. It generally completes the records it needs to by law and it protects people’s private information properly. Team members clearly understand their role to help protect vulnerable people. Team members identify potential risks to the safe dispensing of prescriptions and they act to prevent errors. But they don’t keep records of errors for them to review and improve their practice. Team members follow the pharmacy’s written procedures but there is no evidence that the procedures have recently been reviewed. This means there is a risk that team members may not be following up-to-date procedures.
Principle 2. Staff
The pharmacy has a small team with the appropriate range of experience and skills to provide its services. Team members work well together and are good at supporting each other in their day-to-day work. They openly discuss errors so they all can learn from them and improve their skills. Team members do not regularly receive formal feedback on their performance and they have limited opportunities to complete ongoing training. This means they could find it harder to keep their knowledge and skills up to date.
Principle 3. Premises
The pharmacy premises are suitable for the services provided. The pharmacy has adequate facilities to meet the needs of people requiring privacy when using its services.
Principle 4. Services, including medicines management
The pharmacy mostly manages its services well to help people receive appropriate care. The pharmacy gets its medicines from reputable sources and team members store the medicines properly. They carry out appropriate checks to make sure medicines are in good condition and suitable to supply. However, they do not always supply medicines that are properly labelled to ensure people have all the information available to know how to take their medication correctly.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. And it uses its equipment appropriately to protect people’s confidential information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |