Inspection outcome: Standards met
Last inspection: 19/06/2019
Pharmacy context
The pharmacy is on a shopping square in Felling, Gateshead. It dispenses NHS and private prescriptions and sells over-the-counter medicines. The pharmacy offers a prescription collection service from a local GP surgery. And it delivers medicines to people’s homes. It supplies medicines in multi-compartmental compliance packs, to help people remember to take their medicines. And it provides NHS services such as flu vaccinations, EHC, a minor ailment scheme and a substance misuse service.
Inspection summary findings
Principle 1. Governance
The pharmacy generally identifies and manages the risks associated with its services. But they don’t always record all the details of what the error was or why it happened. So, they may miss out on learning opportunities. The pharmacy asks people for their views. And uses feedback to improve the services. It keeps all the records it needs to by law to help evidence compliance with standards and procedures. The pharmacy looks after people’s private information and it explains how they will use it. And the pharmacy team members know how to protect the safety of vulnerable people.
Principle 2. Staff
The pharmacy had enough trained team members to provide its services safely on the day. The pharmacy team members work within their skills and qualifications. The pharmacy team members reflect on their performance. And identify and discuss their learning needs at review meetings. This ensures they keep up to date in their roles. The pharmacy team members support each other in their day-to-day work.
Principle 3. Premises
The pharmacy’s premises are suitable to provide its services safely. The pharmacy’s team appropriately manages the available space. The pharmacy is secure when closed.
Principle 4. Services, including medicines management
People with a range of needs can access the pharmacy’s services. The services are generally well managed. The pharmacy may not always provide advice or information to people who get higher-risk medicines. This could mean that people do not always get the advice they need about how to use their medicines safely. The pharmacy gets its medicines from reputable suppliers. It responds appropriately to drug alerts and product recalls. And it makes sure that its medicines and devices are safe to use. It adequately sources and manages its medicines, so they are safe for people to use.
Principle 5. Equipment and facilities
Equipment required for the delivery of pharmacy services is readily available. The pharmacy store it appropriately and use it in a way that protects the privacy and dignity of patients.
Pharmacy details
11 Fewster Square
Leam Lane Estate
Felling
GATESHEAD
NE108XQ
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |