Inspection outcome: Standards met
Last inspection: 13/08/2019
Pharmacy context
The pharmacy is situated in a row of shops on the main road through South Wigston. Most of the activity is dispensing NHS prescriptions and giving advice about medicines over the counter. The pharmacy supplies medicines in multi-compartment compliance packs to people who live in their own homes. Other services that the pharmacy provides include prescription deliveries to people’s homes, Medicines Use Reviews (MUR), New Medicine Service (NMS) checks, seasonal flu vaccinations under both NHS and private patient group directions (PGDs), and emergency hormonal contraception (EHC) under an NHS PGD.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately identifies and manages the risks associated with the provision of its services. It has good processes in place for learning from its mistakes and uses these to improve the safety and quality of the services it provides. The pharmacy adequately manages people’s information. It asks its customers for their views and team members know how to protect vulnerable people.
Principle 2. Staff
The pharmacy team members manage the workload within the pharmacy well. They work effectively together. The pharmacy team acts in the best interests of patients and the public. The pharmacy seeks its team members’ views about how to improve its services and implements their suggestions. A work culture of openness, honesty and continuous improvement is embedded in the pharmacy.
Principle 3. Premises
The pharmacy keeps its premises safe, secure and appropriately maintained. The pharmacy protects personal information.
Principle 4. Services, including medicines management
The pharmacy provides its services safely. The pharmacy team members are helpful and supportive to people who use the pharmacy. The pharmacy gets its medicines and medical devices from reputable sources. It stores them safely. And it takes the right actions if any medicines or devices are not safe to use to protect people’s health and wellbeing.
Principle 5. Equipment and facilities
The pharmacy has access to appropriate equipment and facilities to provide the services it offers. It largely maintains its equipment and facilities adequately.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |