Inspection outcome: Standards met
Last inspection: 28/06/2022
Pharmacy context
This is a traditional community pharmacy located on a row of shops in a busy village centre. NHS dispensing is the pharmacy’s main activity. It also sells a range of over-the-counter medicines and some other merchandise.
Inspection summary findings
Principle 1. Governance
Members of the pharmacy team have written procedures to help them work effectively. But there are no training records or audits to provide assurance that the procedures are consistently being followed. So members of the team may not always be clear what is expected of them. And they do not always keep records of things that go wrong. So sometimes they may not learn from their mistakes and could miss opportunities to improve. They keep most of the records that are needed by law. But some information is missing, which means they may not be able to show exactly what the pharmacy has done.
Principle 2. Staff
The pharmacy has enough staff to safely manage the workload and they work well as a team. Staff receive the training they need for the jobs they do, but they do not have access to ongoing training so their knowledge may not always be up to date.
Principle 3. Premises
The pharmacy is clean and tidy and fitted to a good standard. It provides a suitable environment for healthcare.
Principle 4. Services, including medicines management
The pharmacy provides a range of services and they are easy to access. It manages them effectively so that people receive appropriate care and get the advice they need. It obtains stock medicines from licensed suppliers, and it carries out some checks to make sure that they are kept in good condition.
Principle 5. Equipment and facilities
Members of the pharmacy team have the equipment and facilities they need for the services they provide. Equipment is appropriately maintained, and it is used in a way that protects privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |