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Pharmacy inspections

Inspection reports and learning from inspections

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FCL Chemist (9010900)

Inspection outcome: Standards not all met

Last inspection: 04/10/2019

Improvement action plan


Pharmacy context

This pharmacy started operating in May 2018. The pharmacy does not have an NHS contract and the main activity is dispensing private prescriptions issued by an online prescribing service. Requests for medicines are made via the website The website offers prescription medicines for a range of conditions but mainly supplies medicines for the treatment of pain, and sleeping tablets. The online prescribing service is not registered with CQC as it is based in Romania. The pharmacy also dispenses prescriptions for aesthetic medicines and medical devices through and veterinary prescriptions and pet medicines through The pharmacy has a MHRA Wholesale Dealers Licence.

Inspection summary findings

Principle 1. Governance

Standards not all met

The pharmacy works with a prescribing service that deliberately avoids registration with UK regulators by being based in Romania. And the pharmacy does not know whether the prescriber is following UK guidelines. This means the pharmacy cannot show that the prescribing service is safe.  The pharmacy does not manage all of the risks involved with its services. And it does not always make a reliable check of a person's identity before medicines are supplied.​ This means that there are risks to patient safety.

Principle 2. Staff

Standards met

The pharmacy has enough team members to manage the current workload and the services that it provides. The pharmacy’s team members can raise concerns about the service. However, they are not always supported to act in the best interests of people.

Principle 3. Premises

Standards not all met

The pharmacy is clean, hygienic, properly maintained and provides a suitable environment for the services carried out. The pharmacy uses a website that allows people to select the prescription only medicines they want before they have a consultation with a prescriber. This means people may receive medicines that are not the most suitable for them. Some parts of the pharmacy website are unclear, and it does not provide the name and address of the prescriber or full information about the pharmacy. This means people may not have enough information to make an informed decision about their care.

Principle 4. Services, including medicines management

Standards not all met

The pharmacy does not make enough checks to ensure medicines are appropriate for the people they supply. And it supplies some medicines which may not be appropriate for supply via a remote consultation because they require physical examination, blood tests or monitoring. The pharmacy supplies high-risk medicines without informing the patient's regular doctor or making sure they agree to the supply. This means people's conditions might not be properly monitored, and their use of medication may not be appropriately controlled.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide services safely. And the team uses in a way that keeps people’s information safe.

Pharmacy details

32 Longbridge Lane

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What does 'pharmacy has not met all standards' mean?

When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.