Inspection outcome: Standards met
Last inspection: 24/07/2019
Pharmacy context
The pharmacy is in a large semirural village in Nottinghamshire. The pharmacy sells over-the-counter medicines and dispenses NHS and private prescriptions. It offers advice about the management of minor illnesses and long-term conditions. It supplies medicines in multi-compartmental compliance packs to help people remember to take their medicines. And it delivers medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy has procedures and processes in place to manage the risks associated with the services it delivers. It keeps people’s private information secure and promotes how people can provide feedback about its services. Pharmacy team members follow procedures and understand their roles and responsibilities. They record and discuss the mistakes they make. And they engage in conversations to inform the safety and quality of the pharmacy’s services. The pharmacy has a clear culture of safeguarding the safety and wellbeing of vulnerable people. It advertises to people that it is a safe space for them to visit. The pharmacy generally keeps all records it must by law. But some minor gaps in these records occasionally result in incomplete audit trails.
Principle 2. Staff
The pharmacy has enough skilled and knowledgeable staff to provide its services. It monitors staffing levels to ensure they remain appropriate. The pharmacy encourages its team members to engage in continual learning. And it supports them by advertising how they can provide feedback or raise a concern. Pharmacy team members engage in regular reviews to help identify and minimise risks during the dispensing process. But they do not record the outcomes of these reviews. This means that there are limited opportunities for the team to reflect and measure the effectiveness of actions it takes to reduce risk.
Principle 3. Premises
The pharmacy is clean and secure. The premises are well maintained and offer a professional environment for the delivery of the pharmacy’s services. The pharmacy team actively promotes access into the pharmacy’s consultation room. The room is soundproof and is fitted to a high standard.
Principle 4. Services, including medicines management
The pharmacy promotes its services and makes them fully accessible to people. It engages well with people to promote health and wellbeing. And it works effectively to support people within the community. The pharmacy generally has effective records and systems in place to make sure people get the right medicines at the right time. And it supports people taking high-risk medicines to ensure it manages the risks associated with these medicines. The pharmacy gets its medicines from reputable sources. And it has some systems in place to ensure medicines are safe and fit to supply.
Principle 5. Equipment and facilities
The pharmacy team has access to all the equipment it needs for providing its services. It monitors this equipment to ensure it is safe to use and fit for purpose.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |